Terms & conditions of use

1      Introduction

These terms and conditions of use govern your use of the website www.happylittlemoments.ch.; by using the website www.happylittlemoments.ch, you agree to these terms and conditions of use in full (hereinafter “Terms and Conditions of Use”). If you disagree with these Terms and Conditions of Use or any part of them, you must not use this website.  Throughout the site, the terms “we”, “us” and “our” refer to Happy Little Moments Sàrl (hereinafter “Happy Little Moments”).

When processing an order, the client (or indifferently “he” if referring to he/she/it)(hereinafter the “Client”) recognizes having read, understood and accepted our Terms and Conditions of Use and be legally bound with it. Happy Little Moments reserves the right to update, change or replace any part of these Terms and Conditions of Use by posting updates and/or changes to the website www.happylittlemoments.ch. It is your responsibility to check this page periodically for changes.

Any order processed after publication of the new version of the Terms and Conditions of Use will constitute acceptance of this version.

For accuracy’s sake, for any misunderstanding or discrepancy between the French and English version of these Terms and Conditions of Use, the French version shall prevail.

2. Registration on our website

Before using the Happy Little Moments online shopping website, the Client must register and open a personal account. He is responsible for the accuracy and completeness of the data provided. In case of a change of address or any other change, the Client is responsible for updating its personal data as quickly as possible.
The Client must keep his password strictly confidential and must not reveal it to anyone. He is responsible for any order processed with his personal password.

3. Closing

When processing an order, the Client shall submit an offer to Happy Little Moments in order to obtain the requested articles. The order will be immediately confirmed to the Client. The delivery of the articles will constitute the acceptance of the order. The order will be made at the price and indications published on the day when the order has been processed.

We reserve the right not to accept the order in certain situation including but not limited to:

•    Unusual or abusive claims ;

•   Unusual orders with regard to the quantity ordered;

•   Unusual or abusive returns and exchanges; or

    •   Existing disputes with the Client.

 

Furthermore, the Client must take delivery of the order received per mail within 7 days (or as per indications set out by the Swiss Post). Should the Client not do so and in the event the Swiss post should send the order back to Happy Little Moments, any costs in relation to the redirecting of the order will be charged to the Client and an additional fee of CHF 20 will be charged as compensation.

 

4.Delivery

(i) All the orders will be delivered to the address mentioned by the Client, unless otherwise agreed in writing. The Client shall be responsible for the goods upon delivery. Any order will be sent by mail. The shipping costs will be offered for any order to be delivered exclusively in Switzerland and exceeding CHF 200.

Any order processed before 12am will be in principle shipped on the same day. The Swiss Post guarantees a delivery within 48h to 72h. The shipping costs will depend on the weight and size of the parcel according to Swisspost postage rate. The shipping costs will be determined at checkout and will be added at your final total at the end stage of payment.

5. Return policy

Our return policy lasts 7 days. Should you wish to return an order, you must send us an email via our contact form to inform us about your wish to return your order explaining  the reason why you want to return it. You will receive a reply within 48h. Once your request has been accepted by our Client service, you will have to return your order within 7 days by registered mail to the address that will be communicated to you. You will be responsible to pay the shipping costs.

To be eligible for a return, the items being part of your order must be unused and in the same condition that you received it. It must also be in the original packaging.


To complete your return, we require a receipt or proof of purchase. After reception and inspection of the articles, the initial order amount will be refunded within 15 days.

(ii)   If the order cannot be delivered to the Client, either because it can not be given to him or because the client does not go and get his parcel after having been informed adequately, the order will be cancelled and Happy Little Moments will terminate the contract and refund the paid amount.

Our Client service is at your disposal should you have any questions. Do not hesitate to contact us via our contact form or by email: info@happylittlemoments.ch

6. Customs duty

If for any particular reason, a delivery is made outside Switzerland, the Client will be considered as the registered importer of the goods and must then have to respect laws and regulations in force in the country of the place of delivery. The Client might have to pay importation duties when the goods reach the country of delivery. He must be responsible for clearing the goods through customs at his own costs. Since we have no control on customs duties as they may vary from one country to another, the Client must contact the customs services from the country of delivery for any further information.

7. Undeliverable goods

If an article that has been ordered is not available, the Client will be informed before the acceptance of the order.

8. Goods Inspection

The Client is responsible for checking the quantity and the condition of the goods upon delivery. Should you notice any damages or oversight, the Client must write a complaint to Happy Little Moments and to the transporter within 7 days after the delivery.

Any claim must be sent by email to info@happylittlemoments.ch or via the contact form.

9. Prices

The prices indicated on the website are VAT included. The Client is responsible to pay the shipping costs.


Happy Little Moments reserves the right to modify its prices and shipping costs at any time.

10. Payment

The payment is made online by credit card only. In order to validate the order, the payment must be paid in full before the goods delivery.

The order will be delivered at the address mentioned on the website by the Client and subject to the conditions agreed when payment is received.

11. Retention of title

The goods ordered by the Client remain the property of Happy Little Moments until full payment has been received.

12. Limitations of liability

Happy Little Moments shall bear no liability for loss or damage of any kind, whether damage to property, immaterial / consequential damage that may arise from malfunction or misuse of the products marketed. The same applies to any product modifications attributable to the manufacturers.
In all circumstances, the liability of Happy Little Moments shall be limited to the amount of the order only and shall not extend to simple errors or omissions that may persist despite the fullest precautions taken for the presentation of the products.

Some products or service might only be available on www.happylittlemoments.ch. Those products might have limited quantities and might be returned according to our return policy defined in our Terms and Conditions of Use.

It is being understood that the pictures illustrating the products on www.happylittlemoments.ch are not contractual. Differences may exist between a product and its picture, depending on but not limited to the the screen resolution and the definition of colors of the screen of the computer of the the Client or the user.
Happy Little Moments reserves the right to limit the sales of its products or services to any person, geographical area or jurisdiction. Happy Little Moments can use this right individually. Happy Little Moments reserves the right to limit the quantities of all the products or services offered. Any description of products or prices may change at all time, without notice, at Happy Little Moments entire discretion. Happy Little Moments reserves the right to remove any products at all time.

Any offer of products or services on the website www.happylittlemoments.ch is null and void if considered as illegal. Happy Little Moments does not guarantee that the quality of products, services, information or any other material bought or obtained by the Client will meet his expectations, or that errors in the services will be corrected.

Certain content, products and services available on www.happylittlemoments.ch may include materials from third-parties.
Third-party links on this site www.happylittlemoments.ch may direct you to third-party websites that are not affiliated with Happy Little Moments. Happy Little Moments is not responsible for examining or evaluating the content or accuracy and does not warrant and will not have any liability or responsibility for any third-party materials or websites, or any other materials, products, or services of third-parties.
Happy Little Moments shall not be liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party and not to Happy Little Moments which excludes any responsibility to this respect.

Placing an order on the Website www.happylittlemoments.ch implies knowledge and acceptance of procedures on the Internet in particular with regards to technical performance, response times, connections, queries or information transfers, the risks of disconnection, the risks of contamination by viruses circulating on the network and in general all the risks associated with using the Internet.

Happy Little Moments shall not be held liable in any way for any direct or indirect damage, resulting from misuse or incident relating to the use of the computer, Internet access, maintenance or malfunctioning servers, telephone line, or any other technical connection; the connection of the Client to the Website is subject to his full responsibility.

13. Force majeure

Happy Little Moments will do its best to carry out its obligations but could not be held responsible for any delay or absence of delivery due to circumstances beyond its control such as strikes, wars, natural disasters or any other things that could prevent the production, transport or the delivery of products. In case of delay, Happy Little Moments will carry out its obligations as soon as possible and reserves the right to divide the remaining product stocks fairly between its clients.

14. Law and jurisdiction

These Terms and Conditions of Use will be governed by and construed in accordance with the laws of Switzerland. The place of jurisdiction is in Lausanne.

Happy Little Moments

April 2014